Frequently Asked Questions (FAQs)
About Cucciolo Products
1. What is Cucciolo?
Cucciolo is a premium mom and baby care brand from Italy, offering gentle and effective products made with natural ingredients and dermatologically tested formulas.
2. Are Cucciolo products suitable for use on newborns?
Yes, our products are specially formulated to be safe for newborns and babies with sensitive skin. They are free from harsh chemicals like parabens, SLS/SLES, silicones, PEG/PPG, paraffin and mineral oils.
3. Are Cucciolo products dermatologically tested?
Yes, all Cucciolo products are dermatologically tested.
4. Do Cucciolo products contain any allergens?
Our products are formulated to minimize the risk of allergic reactions. However, always check the ingredient list and do a patch test if your child has known sensitivities.
Orders & Delivery
5. Where can I buy Cucciolo products in Malaysia?
You can purchase Cucciolo products on our official website and at selected online marketplaces or authorized retail stores.
6. Do you offer delivery across Malaysia?
Yes, we deliver to all states in Malaysia, including Sabah and Sarawak.
7. How long does delivery take?
Standard delivery takes 3–7 working days for West Malaysia and 5–10 working days for East Malaysia.
8. How much is the shipping fee?
Shipping fee is RM6 for West Malaysia and RM12 for East Malaysia. Enjoy free shipping with purchases above RM50.
9. Can I track my order?
Yes! You’ll receive a tracking link via email once your order is shipped.
Exchange & Returns
10. Can I return or exchange a product?
We accept returns or exchanges only if the item is damaged or defective upon arrival. Kindly get in touch with us within 7 days of receiving your order.
11. How do I request a refund or exchange?
Please email us at [cucciolo.malaysia@unilife.tw] with your order number, clear photos of the item, and a brief explanation. Please ensure the product is unused and in its original packaging. Our team will review your request and get back to you.
Product Usage
12. How often should I use Cucciolo baby shampoo or body wash?
You can use our shampoo and body wash daily or as needed. They are gentle enough for everyday use.
13. Can adults use Cucciolo products?
Absolutely! Many parents love using our gentle formulations, especially those with sensitive skin.
Brand Trust & Values
14. Where are Cucciolo products made?
Cucciolo products are proudly made in Italy, following strict European safety and quality standards.
15. Are your products cruelty-free?
Yes, we do not test on animals. All Cucciolo products are cruelty-free.
16. How can I contact Cucciolo Malaysia?
You can reach out to us via the contact form on our website or email us at [cucciolo.malaysia@unilife.tw].
